Delivery & Returns
- For all UK orders, postage is £3 and we are currently posting once a week.
- If you live locally, you are welcome to collect from Bath and we will reward you with a 20% refund on your order. Please contact us to organise collection at a time to suit you. If you are self-isolating, locally, we will deliver free of charge along with supplies if you need help, please get in touch.
- Standard shipping is usually 2-5 days, but currently slower, sorry.
- Please contact us if you need an order more urgently and we'll see what we can do.
- We will email you to let you know when we have posted your Monkey Threads.
- Please email us, within 14 days, to organise a return.
- You are responsible for paying the return postage.
- The item should be in the same condition that you received it, unworn, unwashed and with any original tags attached.
- Please state your order number on the return.
- Returns must be requested within 14 days of shipment.
- We will contact you to let you know that we have received your return and your refund will be processed.
Please post returns to:
Monkey Threads Preloved
2, Locksbrook Place
We take every care to depict colours and fabrics as accurately as possible on our website. However, specifications, descriptions and colour references are not intended to be binding and variations may occur depending on your browser software or computer system.